MIS.

Ch.4 · ML, LLMs, RAG, agents

Intelligence and Agency.

Can machines decide, and should they?

What this chapter covers

Machine learning explained to a manager: learning from examples, classification, clustering, prediction, and how models are evaluated. From deep learning to large language models: tokens, embeddings, context, why models hallucinate. Retrieval Augmented Generation and company knowledge. Agents: models that plan, use tools and act, with humans in the loop. Where AI works and where it does not: the jagged frontier.

What changes with AI

This is the chapter where AI is the subject.

Seen in class

  • The same question answered without and with company documents (RAG), with the passages used highlighted.
  • An agent at work from the terminal: the plan, each tool call, the moment it stops and waits for a person, the log it leaves.

Materials and practice

SlidesAvailable after class
HandoutAvailable after class
Self-CheckQuiz and exam practiceExerciseA worked case with solution

Readings