What this chapter covers
The company seen as processes: order to cash, procure to pay, record to report, hire to retire. The layers of a management information system. ERP in depth: what it is, its history, its modules and how they integrate with Finance (general ledger, payables, receivables, fixed assets, controlling). CRM, SRM and supply chain systems around the ERP core. Integration: APIs, ETL, middleware. Cloud ERP, clean core and composable architectures. Process mining as the X-ray of how processes really run.
What changes with AI
Copilots and agents inside transactional processes, and the controls they need.
Seen in class
- An AI agent that consolidates the accounts of a fictitious group: extractions from three different systems, account mapping approved by a person, intercompany reconciliation, consolidated report and a variance note in which every number is checked.
Materials and practice
SlidesAvailable after class
HandoutAvailable after class
Self-CheckQuiz and exam practiceExerciseA worked case with solution